Calgary Co-op apologizes to hundreds after diesel fuel mix up
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Hundreds of Calgarians have been forced to park their vehicles following a mix up between regular gas and diesel fuel at a south Calgary gas station - a mistake that will likely cost the company tens of thousands in repair bills.
Calgary Co-op spokesperson Karen Allan said on Dec. 26 around 12:30 p.m., their fuel supplier mistakenly filled their regular gas storage tank at the gas bar at 8818 Macleod Trail with diesel fuel.
It wasn't until 2:30 p.m. Dec. 27, after approximately 500 vehicles had been fueled, that they were made aware of the problem.
“We were initially contacted by a member who had had some issues with their vehicle and that caused us to go back and double check, and that’s when we discovered the error,” said Allan. “That’s when we began contacting all the members that had gassed up that day.”
Utilizing Co-op membership numbers, Allan said they were able to contact around 476 members to notify them, as well as giving nearby dealerships the heads up about the issue. They've also offered to cover the cost of rental vehicles, according to Allan.
“All the repairs, anything that happened as a direct result of having this fuel in their tank is being taken care of.”
Christine Mork was one of the many who hit the pumps and fueled up her Mitsubishi Outlander on the morning of Dec. 27 before making her way to the mall.
She said it wasn’t until she received a phone message from Co-op on Dec. 29 that she realized anything was wrong.
“It will be covered, but it’s still a bit of a hassle, definitely,” she said.
Calgary Honda assistant service manager Michael Hoang said they’ve had about six or seven vehicles come in for repairs after filling up at Co-op.
While Co-op was unable to provide a cost estimate, Hoang said it will likely be several hundred for each vehicle.
“On an average repair for a diesel fill up…I would say it would be about $1,000,” he said.
“It depends on what happens to the vehicle. It could range up from $3,500 to $4,000 if it needs everything.”