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CPS internal survey shows nearly half of members feel leadership deals with bullying poorly

The annual survey is conducted by the Calgary Police Commission and allows them to monitor member satisfaction and engagement

Chief Roger Chaffin said he and leadership at CPS are committed to making measurable changes withing the services HR practices.

Elizabeth Cameron / For Metro

Chief Roger Chaffin said he and leadership at CPS are committed to making measurable changes withing the services HR practices.

The Calgary Police Service’s annual member survey speaks to the ongoing issues of difficulties within the force and dealing with human resource issues including bullying and harassment.

The survey, is done annually by the Calgary Police Commission (CPC), but results were released for the first time publicly Tuesday. The survey found that 47 per cent of respondents disagreed that the police service takes appropriate action in response to incidents of harassment , discrimination or bullying.

Former and current members of the CPS attended the monthly CPC meeting where survey results were discussed.

Marlene Hope, former CPS detective, said the CPS needs to stop surveying membership all together, stop looking at how other organizations dealt with similar issues and begin acting.

RELATED: CPS internal survey indicating member satisfaction expected to be released Tuesday

“You’re wasting money, quite honestly,” she said. “We know where we want to go and we need to humble ourselves and realize we aren’t doing well.”

Hope said what needs to be done is a shift of focus towards addressing the culture of fear within CPS.

“I think the chief can fix it but he has to be open to putting the programs away, the action plans away and start saying how can we make these members trust us?” she said.

Workplace culture issues within the CPS have been under the media microscope in the last number of months due to allegations of bullying, harassment and sexual harassment stemming from a from a 2013 review that highlighted concerning allegations— but was kept under wraps until recently.

Chief Roger Chaffin said he understands they need to start helping members who feel like they don’t have a voice or any power.

“Even one person having a negative experience is too many,” he said. “You do have to find a way to both respect and be thankful for those who have good experiences, but once you’re done that we need to find any mechanism possible to hierarchical and political organization to raise voices and build trust.”

The CPC chair, Brian Thiessen, introduced a seven-point plan on behalf of the commission Tuesday to address some of the HR issues. Further, the CPS also presented a 14-point action plan.

Thiessen said the commission is committed to pushing these issues forward and holding CPS leadership accountable.

“We’re going to measure it and we’re going to follow up on it,” he said. “It will take time, this is not a simple process.”

2016 CPC Annual Employee Survey Report

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