News / Ottawa

Crashed Presto site leaves customers, staff scrambling

OC Transpo customers hoping to load their September pass online were out of luck Wednesday as Presto dealt with a hardware issue.

Metro file

OC Transpo could offer customers a discount if Presto’s broken website isn’t up and running soon.

The Presto card site, which lets OC Transpo customers load passes and e-purse dollars onto their transit card, crashed late Tuesday due to a hardware issue and stayed down all day Wednesday.  

Alex Burke, spokesperson for Metrolinx which runs Presto, said staff were working with the 11 transit agencies affected to “determine the appropriate course of action” for customers if the site can't be fixed quickly.

The crash was inconvenient for many customers, who were trying to load monthly passes and top up their e-purse ahead of going back to work and school.

“It’s a busy week,” said OC Transpo’s Pat Scrimgeour.

While he said his team is “obviously concerned” with the unplanned outage, he said recent scheduled maintenance hasn’t been a problem.

The website was shut down for three weekends this summer for service upgrades.

“Those are things people can work around if they know about them ahead of time,” Scrimgeour said.

OC Transpo and Metrolinx are in contract negotiations, and Mayor Jim Watson has hinted Presto wants way more money than the two per cent it currently takes from every fare.

Scrimgeour wouldn’t say much on the state of negotiations.

“We’re not at the beginning, we’re not at the end, but they’re progressing,” he said.

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