Obama signs bill to improve crisis hotline
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WASHINGTON — President Barack Obama has signed into law a bill that seeks to ensure all telephone calls and other communications delivered through a Department of Veterans Affairs' crisis line get answered in a timely manner by a qualified person.
The legislation signed Monday comes after federal investigators substantiated allegations that some calls went into a voicemail system and that some veterans didn't get immediate assistance.
The bill creates a quality assurance process. It requires the VA to develop a plan to ensure any communication to the crisis line or a backup
Rep. David Young, R-Iowa, the bill's sponsor, says those who sacrificed in